FAQ

How Does the Aston Fireplace Work?

Nothing could be easier!

  • Fill the burner with bioethanol and light it with a lighter.
  • With a 1-liter capacity, the fireplace provides up to 4 hours of continuous flames, then automatically extinguishes when the fuel runs out.
  • If you wish to turn it off earlier, simply use the included flame snuffer.

Does the Aston Fireplace Produce Odors, Smoke, Ash, or Toxic Emissions?

No! The Aston Fireplace runs on bioethanol, one of the cleanest fuels available. Unlike wood or gas fireplaces, it produces no smoke, soot, ash, or harmful toxins.

 

The only by-products are a small amount of water vapor and a tiny emission of CO₂ — even less than a candle.

 

Because bioethanol burns so cleanly, no chimney, flue, or ventilation system is required.

Does the Fireplace Really Heat a Room?

Yes. This fireplace provides real, effective heat — warming a 30 m² (320 sq. ft) room by up to 6°C (≈11°F).

Shipping & Warranty

What Are the Delivery Times?

Our fireplaces are shipped within 24–48 hours after your order. Delivery then takes about 1 week, depending on your location.

Do You Ship Internationally?

Yes — we offer international shipping so you can enjoy Aston fireplaces wherever you are.

Can I Return the Fireplace if It Doesn’t Suit Me?

Yes. We offer a 30-day trial guarantee. If the fireplace doesn’t meet your expectations, you can return it and receive a full refund.

What Is the Warranty on Your Fireplaces?

Our fireplaces come with a 2-year warranty against any manufacturing defects.
If you encounter an issue, simply contact our customer service team for assistance.

Setup & Use

Do Bioethanol Fireplaces Require Special Installation?

No! Our fireplaces are ready to use, with no chimney or electrical connection required. Simply place it where you want, fill the burner with bioethanol, and carefully light the flame.

 

Watch our installation video:

Where Can You Install a Bioethanol Fireplace?

Our fireplaces are designed to fit seamlessly into any interior: living room, bedroom, office…
They can also be placed in semi-open spaces, as long as you follow the recommended safety guidelines.

How to Safely Light a Bioethanol Fireplace?

  • Fill the tank with high-quality bioethanol.
  • Use a long lighter or long match to ignite the flame.
  • Never pour bioethanol onto an open flame.
  • Allow a few minutes for the flame to reach its full size.

How to Extinguish the Fireplace

All our fireplaces come with a snuffer tool for safe extinguishing. To put out the flame:

  • Never blow on the flame.
  • Use the snuffer to cut off the oxygen supply.
  • Wait until the burner has fully cooled before refilling with bioethanol.

Safety & Maintenance

Are Aston Fireplaces Safe?

Yes — when used properly. Our fireplaces are equipped with safety burners, ensuring a stable, smoke-free combustion. It’s important to follow the usage guidelines and never refill the tank while the fireplace is on or still hot.

What Is the Burn Time on a Full Tank?

Burn time varies depending on the model and tank capacity, but on average, 1 liter of bioethanol provides 3 to 5 hours of continuous flames.

Do Bioethanol Fireplaces Produce Odors?

No — not when using high-quality bioethanol. You may notice a slight scent when lighting or extinguishing the flame, but there is no smoke and no soot.

How Do I Maintain My Bioethanol Fireplace?

Maintenance is minimal: simply clean the burner and the exterior surface with a soft cloth to keep its elegant look.

Transparency & Trust

Are Your Products Really Swedish?

Yes — Aston Concept is a Swedish brand, and our models are designed in Sweden.